Question:
Will my tutor remain the same every week?
Answer:
Yes, your tutor will remain the same and will not change from week to week.
Question:
Do the additional questions that I can ask outside my private lesson, cost extra?
Answer:
No, you can ask up to 5 questions per week outside your private lesson at no additional cost. We will go on our virtual classroom with you and explain the question to you.
Question:
How are the sessions conducted?
Answer:
The session are done via our virtual classroom which makes virtual tutoring as easy as writing on pen and paper but with many additional benefits.
Question:
How do you choose your tutors?
Answer:
From the hundreds of applications we receive every month, only 2% make it through to the interview stage. Our tutors are in the top 3% of the country in terms of their ATAR results and have outstanding teaching skills. All our tutors go through vigorous maths knowledge tests, interviews, teaching interviews and tests. They will all go through our training program also.
Question:
What does your risk free trial mean?
Answer:
We pride ourselves in providing one of the most effective private maths tutoring programs in Australia. If for any reason however after your first lesson you find that you are not 100% happy with the service you have received, you will receive a full refund. No questions asked.
Question:
Am I locked into a contract?
Answer:
No, you are not locked into a contract and can cancel anytime. Our students stay with us for years because they love us, not because they are locked into a contract.
Question:
Do you have any enrolment fees? What are the payment terms?
Answer:
No, enrolling in our personalised tutoring programs is absolutely free with no upfront fees. Balancing the family budget can be tough, that's why our payment schedule consists of a small weekly payment.
Question:
Do you follow the school curriculum?
Answer:
Yes, we follow the school curriculum very closely. Our aim is to help our students obtain a deep understanding of all the topics they are doing at school, and do the best they can in their exams. We strive to help our students get to the top of their class.
Question:
Can I choose the day and time of my lessons?
Answer:
Yes absolutely. Tutoring will be organised according to your schedule and on a time and day that suits you, no matter how busy you are.
Question:
What if I can't make a lesson?
Answer:
If you can't make a lesson you will not lose that lesson and you can reschedule the lesson for another day or another week. You will just need to provide us with at least 2 hours of notice.
Question:
Can I pause tutoring during school holidays?
Answer:
Yes absolutely, you may pause tutoring during school holidays if you wish, but you don't have to.